¶ Introduction
JOIN Enterprise is a combination of optimized solution that include case management, document and record management, archiving compliance, as well as customer contact and session management and many more based on integrations. The solutions are fully web-based, which allow a user to use all functionalities from any enabled work place.
JOIN Enterprise allows the organization to work seamlessly and moreover, even fully paperless. All solutions provide a way for functional administration. More details are provided in this document.
¶ Solutions
JOIN Enterprise consist of various solutions that work together as one ecosystem. This is depicted in the visual diagram below.
¶ JOIN Enterprise Cloud
JOIN Customer Contact together with JOIN Case & Document form the heart of JOIN Enterprise. All customer contact sessions, cases, and documents are stored in the JOIN Enterprise cloud. JOIN is offered as a cloud solution running in Microsoft Azure’s data centers in West Europe.
¶ JOIN Customer Contact
JOIN Customer Contact functions as the information system for collecting and solving customer questions. This allows organizations to handle customer contact, regardless of the channel used, directly and unambiguously.
¶ JOIN Case & Document
JOIN Case & Document supports a progressive way of managing information streams and processes. The application is completely web-based, making your documents and cases available and accessible online. In JOIN Case & Document all types of document and cases/files are easily created, stored, shared, edited, retrieved and archived. JOIN Case & Document is one system for the entire information provision, whether it concerns document management, cases, e-mails, invoices, contracts, personnel files, or mail: All managed in one application.
JOIN Case & Document is also available on android and IOS (JOIN Mobile).
¶ JOIN Integrations
For governmental organizations in specific, JOIN Case and Document is also able to use web services based on StUF (a Standard Exchange Format). With this web service, the exchange of data is set with these standards in advance, which makes the linkage between other systems very easy.
¶ Decos Fixi
Fixi makes it possible to handle public space reports completely digital. For example citizens can make a report of a broken lamppost, or a loose sidewalk tile with the Fixi app, by telephone or through the website of the municipality.
With Fixi the municipality can immediately assign the incoming report to field workers in order to get it fixed. The field service uses their own Fixi handler app receiving incoming reports, and allowing workers to let citizens know their report has been taken care of. In addition, all notifications are automatically stored in JOIN Case & Document, which makes a total solution for public space reports.
¶ JOIN Agenderen
JOIN Agenderen offers an environment for preparing meeting agendas, publishing, and distributing meeting documents online. Documents from JOIN Case & Document (in the official phase) can be recorded and ordered (in the agenda phase) then published for various solutions (for the meeting phase).
¶ Vergader App
An iPad application that connect to the published documents from JOIN Agenderen so that these documents can be viewed digitally during the meeting.
¶ JOIN Burgerberichten & PIP
JOIN Burgerberichten is a powerful tool for providing digital forms to citizens and organizations and proactively informing citizens about their current requests. Citizens can securely log in with their DigiD. The solution is seamless integrated with JOIN Zaaktypen and JOIN Case & Document.
¶ JOIN Zaaktypen
JOIN Zaaktypen focuses on simple, fast and complete management of case types. The information model of JOIN Zaaktypen is based on GEMMA ZTC 2.1. This extensive information model is also applied within other government domains such as water and safety instances. JOIN Zaaktypen is completely integrated with JOIN Case & Document, this allows the case system to be managed entirely with the JOIN Zaaktypen configuration.
¶ JOIN Regelhulpen (Menuet)
JOIN Regelhulpen provides clients a powerfull, mulitenant solution to organize events (evenementassistent), request student transport (Leerlingenvervoer). It also has solutions for social support of Gemeente Nijmegen (TOZO, Income Assistent) and for Rijkswaterstaat (AIM, Activiteit Internet Module). The core engine of this solution is called Menuet.
¶ JOIN On Premises
JOIN Case & Document and JOIN Customer Contact are also available to install locally, on the organization’s infrastructure, within their own network.
¶ JOIN Collaboration
JOIN Collaboration is used for sharing (documentary) digital information. The flexible and comprehensive configuration enables both small and large organizations to digitally optimize their information household. Users can share multiple files with multiple participants and collaborate accordingly. By using this functionality, it is possible to fully digitize complex processes.
¶ Authentication
¶ ADFS
Microsoft Active Directory Federation Services makes it possible to apply central user authentication of the organization for users who work with JOIN Case & Document, also known as providing Single Sign On capabilities (SSO).
Users are automatically created upon first login within JOIN Case & Document and can automatically obtain authorizations based on their memberships from the Active Directory, and can be delegated for the central workload.
Password management, termination of employment, multi-factor authentication policies are automatically applied in JOIN Case & Document using ADFS.
In order for JOIN Case & Document to connect with the organization’s ADFS solution, it is necessary that a Relying Party Trust is created for JOIN Case & Document on the ADFS Server. It is also necessary that the ADFS server is accessible via HTTPS from the JOIN Enterprise Cloud.
¶ Security
¶ ISO certification
Decos is a ISO-27001 certified company. This well-known security standard governs a broad range of security measures covering the entire company and its processes. Using an Information Security Management System (ISMS), all processes playing a role while developing, hosting and supporting JOIN Application are covered.
¶ Performance/Scalability
¶ Performance testing
The software is being load tested automatically on a day to day process. This load test is fully automated and is covering the core processes of the applications. By executing the test on a day to day base, performance degradations are detected quite short after they have been introduced, making it easier to track back and improve.
¶ License Policy
¶ JOIN Case & Document
The number of usernames that can be entered corresponds to the number of licenses, allowing users to have access to the solution at all times. The total number of usernames of all installations added together must remain below the agreed limit. A user name can be a full user or a user with bulk scan rights.
¶ Workstation
¶ Workstation requirements
The JOIN Solutions fully operate for end users if an Edge, Chrome, Firefox or a Safari type browser is used in a version that is supported by the browser provider.
For optimal use on the workstations, it is advisable to run the applications in a screen resolution of at least 1920x1080 pixels with a 24-inch monitor.
¶ Updates
¶ Updates
All operating systems in the JOIN Cloud are always automatically provided with the most recent updates concerning the Operating Systems.
For the JOIN Solutions, a distinction is made between major releases, minor releases, hotfix releases, and shared cloud solutions.
For more information related to Decos JOIN Enterprise, its solutions or our cloud services please use the references below or contact your account manager or partner.
Website: https://decos.com
Decos WIKI: https://wiki.decos.com
Customer support page: https://joinsupport.decos.com/
Entire whitepaper is available here in one PDF.
en_whitepaper.pdf