The JOIN Solutions fully operate for end users if an Edge, Chrome, Firefox or a Safari type browser is used in a version that is supported by the browser provider.
For optimal use on the workstations, it is advisable to run the applications in a screen resolution of at least 1920x1080 pixels with a 24-inch monitor.
JOIN web solutions are supported on tablets, for iPads with Safari and Chrome. On Android tablets only Chrome is supported.
For each active user, at least a bandwidth of 256kbps is required.
To use the following functionalities of JOIN Case & Documents, it is necessary to have the JOIN Client Components MSI package installed on the workstation:
Terminology:
| JOIN client | Supported functions on a workstation where both Office desktop software and the JOIN client software are installed. |
| Desktop Outlook without JOIN client | Supported functions on a workstation where the Microsoft Outlook desktop software is installed without JOIN client software. |
| Desktop Office without JOIN client | Supported functions on a workstation where Microsoft Office or LibreOffice desktop software is installed without JOIN client software. These functions are also available for Microsoft Office on Apple iMac workstations. |
| Office Online | Supported functions if no desktop Office software is installed. Editing online Office documents is only possible if the JOIN software is connected to our own Office Online Server. |
In the chapters below we discuss the features impacted by the presence of desktop applications like the JOIN Client package or MS Office.
When using the Office 365 module from JOIN Case & Document, e-mails can also be registered from Outlook without the JOIN Client components. If the Office 365 e-mail server from Microsoft is used. Registering more emails at the same time, is not possible with the Office 365 add-in.
The module also provides access to the Office Online Server from Decos. See 3.2.8 Office Online Server for the possibilities that Office Online Server (OOS) offers for working without an Office client.
Please see the compatibility matrix below to see which JOIN Now features are possible in Outlook.
| JOIN client | Desktop Outlook w/o JOIN client | Outlook online | |
|---|---|---|---|
| Office version | 2007 or newer | Office 365 | Office 365 |
| Save in JOIN, single e-mail | ✓ | ✓ | ✓ |
| Save attachments separately | ✓ | ✓ | ✓ |
| Save in JOIN, several mails at once | ✓ | ✗ | ✗ |
| Attach file from JOIN | ✓ | ✓ | ✓ |
| Send and save | ✓ | ✓ | ✓ |
| Email templates | ✓ | ✗ | ✗ |
| Automatic e-mail classification | ✓ | ✓ | ✓ |
| Change JOIN environment in add-in | ✓ | ✗ | ✗ |
| Multiple concurrent copies of add-in | ✗ | ✓ | ✓ |
Please see the compatibility matrix below to see which features are possible in MS Office with and without the JOIN Client components.
| JOIN client | Desktop Office w/o JOIN client | Office Online | |
|---|---|---|---|
| Component | JOIN Now | JOIN WebDAV | Office Online Server |
| Microsoft Office version | 2007 or newer | 2013 or newer | Office 365 |
| LibreOffice version | 5.2 or newer | 5.3 or newer | ✗ |
| Edit Office files | ✓ | ✓ | ✓ |
| Edit Visio files | ✓ | ✓ | ✗ |
| Add-in: | |||
| New in JOIN | ✓ | ✗ | ✗ |
| Open in JOIN | ✓ | ✗ | ✗ |
| Save in JOIN | ✓ | ✗ | ✗ |
| Templates: | |||
| DOT (Office 97-2003 template) | ✓ | ✗ | ✗ |
| RTF | ✓ | ✓ | ✓ |
| DOTX (Office Open XML) | ✓ | ✓ | ✓ |
| ODT (LibreOffice) | ✓ | ✓ | ✓ |
| Content templates | ✓ | ✓ | ✗* |
| Template Editor (Microsoft Office) | ✓ | ✗ | ✗ |
| Office Link integration | ✓ | ✗ | ✗ |
Please see the compatibility matrix below to see which other features are possible on the workstations with and without the JOIN Client components:
| JOIN client | Desktop software w/o JOIN client | Office Online | |
|---|---|---|---|
| Random files: | |||
| Upload, link | ✓ | ✓ | ✓ |
| Download, open read-only | ✓ | ✓ | ✓ |
| Edit | ✓ | ✗ | ✗ |
| Advanced PDF functions: | |||
| Digitally sign PDF (client) | ✓ | ✗ | ✗ |
| PDF authentication | ✓ | ✓ | ✓ |
| PDF forms | ✓ | ✗ | ✗ |
| E-mail functions in Group Wise: | |||
| Save in JOIN, one e-mail | ✓ | ✗ | ✗ |
| Attach file from JOIN | ✓ | ✗ | ✗ |
| Send and save | ✓ | ✗ | ✗ |
| Send to JOIN from Windows Explorer | ✓ | ✗ | ✗ |
| TWAIN scanner integration | ✓ | ✗ | ✗ |
| Desktop barcode scanner | ✓ | ✗ | ✗ |
Full support applies to all Decos solutions if Edge, Chrome, Firefox or Safari type browser is used and as long as it is supported by the browser provider.
| Microsoft Edge | Mozilla Firefox | Safari | Chrome | Opera | ||
|---|---|---|---|---|---|---|
| All functionalities | ✓ | ✓ | ✓ | ✓ | ✗ |
Not all functionalities of JOIN Case & Document are available on all client operating systems:
| Windows | Linux | Mac OSX | Android | iOS | |
|---|---|---|---|---|---|
| View files | ✓ | ✓ | ✓ | ✓ | ✓ |
| Link files | ✓ | ✓ | ✓ | ✗ | ✗ |
| Merge files (RTF) | ✓ | ✓ | ✓ | ✗ | ✗ |
| Merge files (DOT) | ✓ | ✗ | ✗ | ✗ | ✗ |
| Merge files (OpenXML) | ✓ | ✓ | ✓ | ✗ | ✗ |
| Merge files (ODF) | ✓ | ✓ | ✓ | ✗ | ✗ |
| Update files | ✓ | ✓ | ✓ | ✗ | ✗ |
| JOIN – web admin | ✓ | ✓ | ✓ | ✗ | ✗ |
Functionalities of word processors in combination with JOIN Case & Document:
| Microsoft Word 2016 en hoger | Libre Office | |
|---|---|---|
| Merge RTF Templates | ✓ | ✓ |
| Merge DOT Templates [1] | ✓ | ✗ |
| Merge DOTX Templates | ✓ | ✗ |
| Merge ODT Templates | ✓ | ✓ |
| Merge editor5 | ✓ | ✗ |
| JOIN Now functionalities[2] | ✓ | ✓ |
Compatibility of various e-mail clients with JOIN Now:
| Outlook 2016, 365 | |
|---|---|
| Link e-mails via JOIN Now | ✓ |
The JOIN Mobile App is an App available for IOS and Android, contacting the JOIN Case & Document REST API.
Before you can start using JOIN Mobile for your organization, it must first be configured on your JOIN Server. The following steps are necessary:
General - settings JOIN Case & Document
Users can be automatically logged in to JOIN Case & Document and JOIN Customer Contact based on their username in their Windows session . This is done with Integrated Windows Authentication. Integrated Windows Authentication is only applied if websites are located in the Trusted Sites zone or Intranet zone. This must be set centrally at the workplace or by Group Policy. When using ADFS, WIA support for the browsers must be enabled on the ADFS server.
If automatic login is not applied, it is always possible to have password verification done via Active Directory. This is also possible without using ADFS. The password will be verified using a LDAP connection between the JOIN Server and the Active Directory server. This means a VPN connection needs to be present.
The other shared Cloud solution components use - as far as authentication is concerned - one central JOIN authentication service using SAML 2.0.
All JOIN Solutions are completely useable with Citrix or Terminal Server.
Client applications can also be offered virtually on the workstation (ThinApp, XenApp, App-V, etc.). This is not a problem, except in some situations in combination with client components from JOIN Case & Document:
The client components on the workstations have the primary task of integrating into the applications from which JOIN Case & Document must be accessible. With integration in for example Office it is advisable to virtualize both Office and the client components, or neither. Situations where only one of the applications is virtual, lead to problematic environments and complex problems. Best practice is therefore client components that are virtualized in the same way as the application with which it must integrate.