All operating systems in the JOIN Cloud are always automatically provided with the most recent updates concerning the Operating Systems.
For the JOIN Solutions, a distinction is made between major releases, minor releases, hotfix releases, and shared cloud solutions.
Major releases are official releases of JOIN Software containing features, minor improvements and bugfixes. There is no fixed rhythm for the major release, but it will be once or twice per year. These releases are announced publicly and will be installed on the JOIN Enterprise Cloud always. The maintenance window of this upgrade is determined together with the customer.
Minor updates are monthly updates of existing major releases, containing bugfixes and minor improvements. These release are not announced publicly and only activated on the JOIN Enterprise Cloud upon request.
Hotfixes are intended to fix high priority software changes that cannot wait for monthly update. For example security-issues. The hotfix is only announced publicly when the issue impacts a large group of customers. Otherwise, hotfixes are only activated for customers upon request.
The other shared Cloud solutions of JOIN are updated simultaneously for all customers at a time determined by Decos, exclusively in the time frame between 8 p.m. and 6 a.m.
The solutions are not available for a few minutes during the installation. If the solutions will not be available for a longer period of time, this will be communicated in advance.