¶ FIXI
Fixi is a Decos cloud solution to connect citizens directly with the municipality for reporting issues in the public space in a complete digital way. Citizens can make a report with the Fixi app from their mobile phone or by using Fixi website using a short description and optionally with photos of the issue being reported.
Using Fixi, the municipality can put the field staff directly to work based on region, planning and team configurations. The field services receive notifications through the Fixi handler app. The citizen responsible for making the Fixi report can easily track the solution and status, including photo updates of the solution as handler team can easily report these back. This allows Fixi to connect citizens and handlers.
Fixi is an independent solution and can be used without any other JOIN product. It does provide an integration with JOIN Enterprise to seamlessly synchronize Fixi reports with JOIN case registration and has the ability to act as integration source.
¶ Hosting
Fixi is hosted in the data centers of Microsoft Azure in the West-Europe region. Fixi is a cloud solution only and cannot be hosted on premises.
Using the power of Microsoft Azure, the uptime of Fixi is at least 99,95%.
The data of Fixi is backed up and can be restored to any point in time over the last 35 days.
¶ Apps
Citizens use either the Fixi website (https://www.fixi.nl) or they use Apps from the IOS App Store or the Google Play Store.
Fixi supports Edge, Chrome, Firefox or a Safari type browser, in a version that is supported by the browser provider.
The supported IOS version is 11.0 or newer (IPhone 5S or higher, IPad Air or higher, IPad Mini 2 or higher, or IPad Pro).
The supported Android version is 5.1 (Lollipop) or higher. All devices running this Android version (or newer) are compatible.
¶ Integration with JOIN Case & Document
The Fixi solution can be integrated with JOIN Case & Document. All reports from Fixi are sent as cases of a single casetype (MOR), so the case system has a complete overview of all cases and can archive them accordingly.
Fixi remains responsible for handling and updates of the report. E-mail notifications are sent from Fixi and not from JOIN Case & Document.
Communication between Fixi and JOIN Case & Document uses the web services of JOIN Connect.
¶ Integration with JOIN Customer Contact
Users working with JOIN Customer Contact can use the direct integration between JOIN Customer Contact and Fixi. When they are being contacted about Public Space Reports through channels not supported by Fixi, such as phone or e-mail, then JOIN Customer Contact will send the Public Space Report to Fixi.
When using JOIN Customer Contact together with Fixi, the following features are available:
- Prefilling citizen data
- Search through all reports
- List all reports made by the same citizen (based on e-mail address of the reporter)
JOIN Customer Contact makes use of the public API of Fixi to achieve this integration.
¶ Other integrations
If you use Fixi without any other JOIN solution, integration is also possible using one the ZS-DMS1.1 standard.
If any other solution needs to communicate with Fixi, they can use the public REST API of Fixi, similar to how JOIN Customer Contact is integrated.
If required, the login for employees can be established using ADFS.