On this page you will find all actions that are included in version 2023.9. This is a so-called minor release in which new functionalities have also been included for the various modules (Case & Document, Integrations and JOIN Customer Contact) and released on September 29, 2023.
Version 2023.9 is within the support of major release version 2023.5. If it is not yet installed with you, we recommend that you also read the release notes of this version. Actions included in major version 2023.5 and minor version 2023.7 are automatically part of version 2023.9.
Do you want us to update your environment to this version? Please contact our support team JOIN Support
Did you know that we can install this update for you on your on-premise environment and/or support you in testing? Behold on this page for all possibilities.
If you want to know until when we support older versions of JOIN Case & Document, please look here: click here for the SLA
Version 2023.9 is only installed on demand on your cloud environments (adoption and production). You can submit an installation request to Decos Support via a ticket.
The installation guide can be found here:
JOIN Case & Document: Upgrade Manual JOIN Case and Document
JOIN Customer Contact: Upgrade Manual JOIN Customer Contact (upgrade manual JOIN Customer Contact)
JOIN Integrations: Upgrade Guide JOIN Integrations (links and JIA)
(Upgrade manual JOIN Integrations)
.NET: JOIN Case & Document (& integrations!) requires version 4.8 of .NET
Search: JOIN Case & Document requires the installation of Elastic Search. We support elastic supported versions up to version 7.17.13
note: version 8 of Elastic is not yet supported in combination with JOIN Case & Document
Databases: We support SQL Server and Oracle databases (Azure Cloud is SQL Server only). MySQL is not supported.
Server: from version 2023.5 we support JOIN in combination with Windows Server 2022. Our cloud environments have now been updated to this version. We recommend that you combine the JOIN 2023.5 and later update with Windows Server 2022. Our technical consultants can guide you through this.
The JOIN Whitepaper can be found here:
Whitepaper JOIN
The documentation for the integration layer between JOIN Case & Document and JOIN Case Types has been updated up to and including version 2023.9. The most current version can be found here:
Integration layer JOIN Case Types
JOIN Case & Document 2023.9 EXE
JOIN Case & Document 2023.9 EXE
JOIN Client 32 bit 2023.9 EXE
JOIN Client 32 bit 2023.9 MSI
JOIN Client 64 bit 2023.9 EXE
JOIN Client 64 bit 2023.9 MSI
A hotfix is not yet available
Highlights:
The full list of actions included in the release can be found below. When an action is described in more detail, click the link to go to the function’s details page.
| ID | Freshdesk Ticket | Description | Title |
|---|---|---|---|
| 159247 | 43947 | [Freshdesk - 43947] : [JOIN Now] file is not saved in JOIN when JOIN Now switches between current document and address tab | [Freshdesk - 43947] : [JOIN Now] file is not saved to join when user switches between main tab and address tab during document creation |
| 168769 | 47846 | [Freshdesk - 47846] : [JOIN Now] when the registration process in JOIN Now is aborted, the registration in JOIN must be unregistered | [Freshdesk - 47846] : [JOIN Now] Item creation should be discarded when the creation flow is abandoned in JOIN Now |
| 184968 | 60719 | [Freshdesk - 60719] : [JZD] The book filter is not emptied when switching between screens | [Freshdesk - 60719] : [JZD] Book filter is not refreshed when coming back from Pending task |
| 192862 | 64985 | [Freshdesk - 64985] : [JZD] After changing the name of a practitioner, the field “send refused case to” is cleared | [Freshdesk - 64985] : [JZD]After changing name of handler, field “send rejected case to” gets emptied |
| 194502 | 64615 | [Freshdesk - 64615] : change in excel outlines are not saved | [Freshdesk - 64615] : after editing excel report changes are not saved |
| 197933 | 62819 | [Freshdesk - 62819] : [Admin] subbooks are deleted from moved books when the original master book is deleted | [Freshdesk - 62819] : [Admin] When the user moves sub-document books to a new document book and deletes the old parent book, it also deletes the sub book of the books which we moved previously |
| 209485 | 70774 | [Freshdesk - 70774] : [Decision Making] it is not possible to download the proposal PDF from the work stock | [Freshdesk - 70774] : [Decisionmaking] not able to download proposal PDF from pending tasks |
| 211564 | 72363 | [Freshdesk - 72363] : In the pairing screen, unlinking everything does not work (only the top line is unchecked) | [Freshdesk - 72363] : Unlink all does not work in link window |
| 216873 | 72338 | [Freshdesk - 72338] : Generating DOT templates (for merging lists) sometimes gives an error | [Freshdesk - 72338] : File.Move sometimes fails in DDCProcessor (merging DOT templates) |
| 218294 | 75397 | [Freshdesk - 75397] : [admin] when a customer does not have a ReportsAPI license, it is not possible to change an existing overview in admin | [Freshdesk - 75397] : [admin] when customer does not have reportsAPI license, it is not possible to edit existing overviews |
| 218345 | 75629 | [Freshdesk - 75629] : allow anonymizing files larger than 26MB | [Freshdesk - 75629] : Not possible to anonymize a file larger than about 26 MB |
| 218700 | 73222 | [Freshdesk - 73222] : The background service sometimes does not restart automatically after it has failed due to, for example, too high memory usage | [Freshdesk - 73222] : Sometimes background task does not start itself on getting abruptly terminated |
| 218726 | 70661 | [Freshdesk - 70661] : improvements to the XmlCrawler regarding the FileSystemWatcher | [Freshdesk - 70661] : XmlCrawler regularly stops working after raising a FileSystemWatcher error |
| 219606 | Customizations in the name of the main profile Cases | Business root itemprofile name other than business itemprofile is not getting updated to business item profile | |
| 219669 | 74326 | [JZD] [SEARCHSVC] Sometime both the search service in both the search svc pod on AKS restart at same time and gives search downtime | [JZD] [SEARCHSVC] Sometime both the search service in both the search svc pod on AKS restart at same time and gives search downtime |
| 219772 | 76453 | [Freshdesk - 76453] : [Tool] improvements to the admincontrel tool for counting summary groups | [Freshdesk - 76453] : [Tool] The Admincontrel tool does not correct the counts for overview groups |
| 220978 | 76801 | [Freshdesk - 76801] : Side effect in action 188944 when assigning activities to multiple practitioners | [Freshdesk - 76801] : Issue with linking multiple handlers for manual activity (side-effect 188944) |
| 220230 | 75064 | [Freshdesk - 75064] : [Decision Making] It is not possible to unlink attachments from a proposal | [Freshdesk - 75064] : [Decisionmaking] It is not possible to unlink attachments from a decision making document |
| 220277 | 76747 | [Freshdesk - 76747] : JOIN Now is trying to re-add a disallowed file type | [Freshdesk - 76747] : JOIN Now retries uploading a HTML attachment after the server blocked file creation due to disallowed file |
| 220575 | 76661 | [Freshdesk - 76661] : It is possible to enter more text in the comments field of an action screen than can be saved (e.g. suspend) | [Freshdesk - 76661] : Max input for comment text box in action windows is not working proper |
| 220760 | 73996 | [Freshdesk - 73996] : Secure Mail Port Number (STARTTLS) is not stored correctly | [Freshdesk - 73996] : [JZD] Port number get auto changed after some time for secure mail |
| 220129 | 75624 | [Freshdesk - 75624] : changes to files are not saved when a user switches accounts in the meantime | [Freshdesk - 75624] : Edits in a file are not saved when the user has switched between user accounts in JOIN |
| 221668 | 76600 | [Freshdesk - 76600] : MSG files are not always uploaded correctly to JOIN when using the JOIN Now plugin in Outlook | [Freshdesk - 76600] : Frequent errors in uploading . MSG file from Outlook using JOIN Now |
| 221935 | [JZD Admin] missing elements in the XML generated by the deletion wizard on transfer | [JZD Admin] Some data are missing in XML file of Disposal List | |
| 221999 | 76688 | [Freshdesk - 76688] : last modified time of a download file is not correct when using the bulk print function | [Freshdesk - 76688] : Last modified time of downloaded files is not set correctly when bulk printing is used |
| 222076 | 77291 | [Freshdesk - 77291] : NUM field with width 9 shows only 8 characters | [Freshdesk - 77291] : JZD - input field to small (view) |
| 223331 | 77882 | [Freshdesk - 77882] : [AADSYNC] phone numbers are not syncing correctly in AAD Sync | [Freshdesk - 77882] : [AADSYNC] Phone numbers are no longer correctly synchronized in AAD sync |
| 224504 | 77782 | [Freshdesk - 77782] : AADSYNC settings are not inherited properly when using ADFS/WS-FED | [Freshdesk - 77782] : AADSYNC settings are not correctly copied from ADFS settings when ADFS/wsfed is used |
| 224850 | 77713 | [Freshdesk - 77713] : [JZD] [Signing] a white screen is displayed when the validsign designer is called from the JOIN work stock | [Freshdesk - 77713] : [JZD] [Signing] Blank screen appears when you choose to edit a signing request in the ValidSign Designer from the Pending tasks |
| 223453 | [JZD] high up the version of JZD to 2023.7 | [JZD] increment version to 2023.9 | |
| 221028 | [JZD] Image for the custom item type Commissions | [JZD] Include new Custom item Type images for COMMITTEE in aspx images | |
| 221556 | 75665 | [Freshdesk - 75665] : [Anonymization][TM7] make it possible to download larger files from TM7 after the anonymization action | [Freshdesk - 75665] : [Anonymizer][TM7] Change in provider’s API to allow callbacks for large anonymized files |
| 219872 | Ensure correct Decos.ADFS.dll is inserted in GAC on development machine | Ensure correct Decos.ADFS.dll is inserted in GAC on development machine | |
| 215316 | [JZD] introduce a new database field where confidentiality can be captured | [JZD] introduce new databasefield “CONFIDENTIALITY” | |
| 208736 | 71462 | [Freshdesk - 71462] : [Decision Making] Proposal Appendice Interface Improvements | [Freshdesk - 71462] : [Decisionmaking] Improvements for displaying attachments in DMD-window |
| 211188 | 71347 | [Freshdesk - 71347] : [Decision Making] do not allow workflow to be linked or unlinked and manual actions to be created on a proposal | [Freshdesk - 71347] : [Decisionmaking] do not show buttons for link and unlink workflow & create manual activity for DMD document only |
| 193687 | [RestAPI] make access to the swagger page configurable from JOIN Admin | [RestAPI] only allow swagger access through authentication or based on setting (on/off) | |
| 189235 | [Workflow] improve performance when loading the list workflows | [PORTAL] Verify correct update of DECOS_LOCK for workflows | |
| 147498 | 35794 | [Freshdesk - 35794] : [JZD] remove the checklist options in the bulk action “instant business handling” | [Freshdesk - 35794] : [JZD] Remove the behavior for checklist options when bulk handle immediately |
| 151724 | [Zynyo] [Signing] Always save the deed of signature in JOIN Case & Document | [Signing] [Zynyo] Always save the “deed of signature” as a separate file | |
| 186629 | [Search] improvements when calling the Elastic Search server | [Search] The client is unable to verify that the server is Elasticsearch due to an unsuccessful product check call Error log in elastic search |
JOIN Integrations - StUF BG
Azure KS:: 2023.9.631.44489
JOIN Integrations - StUF ZKN
Azure KS:: 2023.9.631.44091
JOIN Integrations - StUF DCR
Azure KS:: 2023.9.631.43808
JOIN Integrations - JIA
Azure KS:: 2023.9.631.44092
Other components (such as JIA) have not been modified in this version. Please check previous release notes to see if you still need to update them.
A hotfix is not yet available
| ID | Ticket | description | Description |
|---|---|---|---|
| 186854 | 61531 | [Freshdesk - 61531] : [StuFBG] Repeating delete messages in Key2Data distribution | Product Backlog Item 186854: [Freshdesk - 61531] : [StuFBG] Update Subscription Status immediately |
| 196612 | 65403 | [Freshdesk - 65403] : add file xmime.contenttype to the SendNotification message | Product Backlog Item 196612: [Freshdesk - 65403] : Add file xmime.contenttype in the SendNotification message |
| 220877 | [AKS] [INTG] automatically run database scripts on updates in AzureKS environments | Product Backlog Item 220877: [AKS][INTG] Create BG svc task which execute latest work item script on aks env. | |
| 206959 | [Freshdesk - 66117] : [STUFBG] change the mapping of mailing address and visiting address | Bug 206959: [Freshdesk - 66117] : [STUFBG] Map cityadress instead of hometown address | |
| 191394 | 63154 | [Freshdesk - 63154] : [StUFBG] MAC addresses (Associations): not all correspondence data is requested | Bug 191394: [Freshdesk - 63154] : [StUFBG] A MAC address request for an association doesn’t return an address |
| 198526 | [Freshdesk - 66250] : [StUFBG] Add mappings for the “old” surname of a citizen who is married | Product Backlog Item 198526: [Freshdesk - 66250] : [StUFBG] Add mapping for Partner’s old surname | |
| 217557 | 75765 | [Freshdesk - 75765] : [StUFZKN] error when updating contact information causing StUFZKN to fail | Bug 217557: [Freshdesk - 75765] : [StUFZKN] Resolve null reference exception while updating contact information |
| 196612 | 65403 | [Freshdesk - 65403] : add file xmime.contenttype to the SendNotification message | Product Backlog Item 196612: [Freshdesk - 65403] : Add file xmime.contenttype in the SendNotification message |
| 219597 | [StufZKN] Unexpected value showing in Stufzkn message | QA Issue 219597: [StufZKN] Unexpected value showing in Stufzkn message |
We currently recommend the old frontend build for updating the production environment.
JOIN Klantcontact 2023.9 websetup (Old Angular)
JOIN Klantcontact 2023.9 install (Old Angular)
We don’t recommend updating the production environment with the current new frontend build.
Even though we are, and have been, testing this build extensively, issues could still occur.
Currently only install this build on the acceptance environment.
JOIN Klantcontact 2023.9 websetup (New Angular)
JOIN Klantcontact 2023.9 install (New Angular)
For a local installation, you need to perform a few manual actions. These actions can be found here
In the coming period we will release a hotfix with changes for the new frontend of JOIN Customer Contact. We strongly recommend that you install the latest hotfix or have it installed. If you are using Azure KS, Decos will install the hotfix. In this case, a hotfix automatically contains the actions that were included in the preceding hotfixes. For non-Azure KS environments, this depends on the components that are included in the hotfix.
There is no hotfix available yet! View the list of known issues what we are currently working on.
The 2023.9 release includes important improvements such as:
Improvements to the Callback Note Mailboxes, Tags and Departments
The management of the Mailboxes and Tags callback note will be slightly adjusted with this update. With this update it will no longer be possible to remove Callback Note Mailboxes and Tags. Instead, the Mailboxes and tags can now be deactivated (and of course reactivated).
More Information
Possibility to add both organizations and individuals to a Ticket
It is now possible to configure a Ticket where a Person or Organization can be selected.
More Information
Improvements to retrieving emails from EWS (Exchange)
We’ve made adjustments to email retrieval; This is now faster.
The full list of actions included in the release can be found below. When an action is described in more detail, click the link to go to the function’s details page.
| ID | Ticket | Definition | Description |
|---|---|---|---|
| 216940 | Improvements to retrieving emails from EWS (Exchange) | Improvement in retrieving emails via EWS (Exhange) | |
| 218824 | Hide ID field if configured | Hide the ID field if customers don’t use it or need to see it | |
| 223594 | Improvements to Mailboxes, Tags, and Departments Callback Note | Improvement Task Mailboxes and Departments | |
| 223044 | Manually entering Organizations or Persons allowed with Tickets | Manual entering Organizations or Persons is allowed in Tickets | |
| 223593 | Improvements in the StUF ZKN / ZSDMS link | Improvements StUFZKN/ZDMS | |
| 201789 | 68833 | Antwoord van Whatsapp bericht wordt niet getoond | Direct answer on WhatsApp messages don’t show up |
| 201760 | 68826 | No notification in JKC when leaving customer chat | No notification when customer leaves chat |
| 221781 | 77308 | Treatment screen does not open immediately the first time | Handle screen isn’t opened for the first time |
| 222607 | 77850 | Ability to add both organizations and individuals to a Ticket | Combination of Organization and Person is missing at Tickets |
| 195690 | 64212 | Improvements to drupal’s PDC link | Improvement in integration with PDC of Drupal |
| 223920 | 78628 | Quantity in Customer inquiries > My is incorrectly adjusted to the number of the filter | Incorrect count of Tickets when filter is used |
| 223947 | 78640 | Breadcrumb Path Improvements when Editing a Ticket/Task | Improvement in breadcrum after editing a Ticket/Task |
| 224020 | 78691 | Secret address exclamation mark (for Person) is not shown in Treatment screen | Secret address exclamation mark (at Person) isn’t displayed in handle screen |
| 222107 | 77537 | Pop up when opening completed Ticket via link in email | Pop up notification while opening handled Ticket via deeplink |
| 223806 | 78522 | Field (Subject) becomes “red” when creating a customer question | Subject field turning ‘red’ after creating Ticket |
| 214673 | 73778 | 15000 error message when there is a lot of contact history in relationships | 15000 error for contact history in AKS for employee who has lot of contact history in relation |
| 225193 | 79392 | Word + PDF will not be sent by e-mail | Word + PDF file isn’t send via email |
| 217236 | 75190 | Edit person’s date of birth American notation | American date of birth is displayed while editing a person |
| 218789 | 75867 | Link to and Edit memo not visible in email | Link to and Edit memo isn’t visible at email |
| 219101 | Hide ID field from People when configured | Hide Id field on person domain if configured | |
| 221456 | Order of entities in left panel on the Dashboard | Change order of entities in dashboard left pane | |
| 221478 | Show source from which the search results come in list of results | Show result including source name on search result page | |
| 221483 | Ticket loading takes a long time | Ticket count getting relatively long time to load when login/refreshing | |
| 218495 | Wrong employee details | Wrong employee data shown | |
| 218351 | Sometimes extra options are shown in the action menu (with Whatsapp) that are not clickable | Sometimes showing some extra option in context menu dropdown which is not clickable | |
| 218396 | Unable to navigate to email detail page from contact history | Not able to navigate to email detail view from contact history | |
| 218998 | Problem loading employee in detail view | Issue for employee in detail view | |
| 219770 | Not possible to park a session | Not able to park session | |
| 219888 | Incorrect count is not correct in employee channel webpart | Count is not correct in employee channel webpart in Wallboard | |
| 221132 | When perons/organizations are linked to a Facebook message, they are not displayed immediately | When linked any person/organization to facebook message then person/organization not showing in related immediatly | |
| 221459 | Do not reload numbers when going back via the breadcrumb path | Showing data when we click on breadcrumb back button | |
| 221485 | After refreshing JKC, messages sometimes show ‘No messages found’ | Webparts showing ‘No record found’ initially | |
| 222022 | Chat window is not dragging | Chat popup not dragable | |
| 222081 | Takes a long time to display associated email and phone number | Taking time to reflect associated email and Phone | |
| 221480 | Show search query in the number of search results | Show search keyword with amount of search results | |
| 210072 | Mismatch in number left menu and results in list under Emails | My sub menu (in Email) count is not updating if it’s increase | |
| 221481 | Do not refresh search results when refreshing | Not able to search result again from global search | |
| 221938 | Creating a letter did not work for individuals and organizations | Letter creation for word document not working for person and organization | |
| 222023 | Incoming chat sound won’t play when user hasn’t used JKC for a while | Sound of icoming chat is not coming when user is idle | |
| 222025 | Improvements to sending instant messages | Improvement in sending Chat messages | |
| 222163 | Show more was not shown in recent activity | Not showing ““Show more…”” button for recent activities" | |
| 222244 | Favorieten webpart werd niet gevuld in het Dashboard | Record are not displaying in popular section in Dashboard | |
| 223937 | Can’t click on an item in Favorites webpart | Not able to click on item in popular webpart | |
| 222923 | Inbox, Archive and Sent Items showed the same data for related emails | Showing same data in every section for related email | |
| 223018 | Result was not saved when creating Ticket | Text added in result section doesn’t reflect after saving ticket | |
| 223489 | Send button on Whatsapp is not shown when the Viewer is open | Send button in Whatsapp not displayed if viewer is present | |
| 223945 | Calendar user interface improvements | Improvements in user interface at Agenda’s | |
| 223995 | Practitioner suggestions are not shown when typing a name in Tasks, Mailboxes, Tickets | Handler suggestion not appearing for any entity | |
| 224026 | Non-clickable search icon at Date of birth | Search icon not clickable for date of birth field at Person | |
| 224514 | Note description field was too small | Note description field too small |