We have added additional options in the search filter for searching contact history.
For example, a user can choose to show only the last 500 or 1000 items. Suppose a user searches in a date range of a year in which there are 10,000 contact histories, then 10,000 are also loaded. When setting the last 500 or 1000 items, less will be loaded.
You can find this setting in the JOIN Customer Contact Admin:
The moment 500 items are configured, we only show 500 items in the contact history search results:
