Met versie 2025.5 van JOIN Klantcontact wordt het mogelijk om gerichter te zoeken in de Contactgeschiedenis.
¶ Kanaal
With version 2025.5 of JOIN Customer Contact it becomes possible to search more specifically in the Contact History.
¶ Channel
In the search screen for the contact history, all available options for which a contact history can be created are now shown for the channel.
The following options are available:
- All
- Counter
- Letter
- Chat
- None
- Home visit
- Information request
- Attempt (Callback attempt)
- Task
- Phone
- Callback note
- Twitter (X)
- Report improvement point
- Voicemail
By default, the channel All is selected.
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By selecting channel Callback note, a more targeted search can be made for only the completed callback notes.