Above Amsterdam, against Purmerend, is the municipality of Edam-Volendam. A quiet town where the “village” is still really alive. For example, residents like to drop by the town hall to have a chat or to pick up the local newspaper. Yet Edam-Volendam is on the eve of a major change in terms of service and there… read more
Rucphen, located against the Belgian border, has about 22 thousand inhabitants. It is never really busy at the town hall: “there is still Brabant tranquility here,” jokes one of the desk clerks. From today she works with JOIN Customer Contact. “Quite a transition, because before that we had no customer contact system at all that registered all contact.” It goes even further than that: the border municipality also did not have a customer contact department. "The phone became … read more
213,000 criminal cases, 48,500 files and 104,400 victims assisted in criminal proceedings per year, that is the Public Prosecution Service (OM). You can imagine that the Public Prosecution Service receives a considerable number of phone calls per day and from now on they all go through the JOIN customer contact system, a solution from Decos … read more