To prevent users from ending a session incorrectly, two measures are being implemented in version 2025.5 of JOIN Customer Contact.
- It is no longer possible to end a contact session during an incoming call.
- It is no longer possible to end a contact session during an active phone call.
¶ Incoming phone call
During an incoming call, the IGNEXT and END options in the contact session notes will be shown as inactive. These options are not available during the incoming call screen.
¶ Active Call
During an active phone call, the IGNEXT, PARK, END and END/BUSY options (when available) will display a message when used.
The message indicates that the session cannot be terminated during the active phone call.
The message can be dismissed by clicking the OK button.
After the phone call is completed, the options can be used again.